Online Complaints Book
According to the statutes of the Health Regulatory Authority (ERS), its task is to assess complaints about healthcare establishments and monitor the follow-up given to them by the providers concerned. The resolution of complaints is the responsibility of the establishments themselves, which must respond to each complaint with a view to bringing the parties closer together and identifying opportunities for improvement.
Dental Seabra Clinic is obliged to submit all complaints, compliments and suggestions to ERS via the SGREC - Complaints Management System, regardless of the means used: physical complaints book, electronic complaints book, ERS website or other.
Registration on the Electronic Complaints Book platform has been mandatory for healthcare providers in the private, social and cooperative sectors since October 2019, in accordance with Decree-Law 74/2017.
You can access the Electronic Complaints Book via the official website: www.livroreclamacoes.pt
Privacy and Cookies Policy
This Privacy and Cookies Policy regulates the processing of personal data of users (hereinafter referred to as "User" or "Users") collected on the website www.dentalseabraclinic.pt (hereinafter "Site") by Clínica Dentária Dra. Maria Angelina Seabra e Dr. Vítor Seabra Lda (hereinafter "Dental Seabra Clinic"). This document reflects Dental Seabra Clinic's institutional concerns regarding privacy and personal data protection, in accordance with the General Data Protection Regulation (GDPR) and Law No. 58/2019.
Dental Seabra Clinic's main activity is the provision of healthcare in the field of dental medicine. Use of the Website implies knowledge and express acceptance of the conditions contained in this Privacy and Cookies Policy.
1. Collection and Processing of Personal Data
1.1 - Data Controller
Dental Seabra Clinic is the entity responsible for the processing of personal data collected through this Website, processed under the terms described in this policy, as well as for compliance with legal and regulatory obligations.
1.2 - Use of the Site
Accessing and browsing the Site does not necessarily involve providing personal data. However, certain features of the Website require the provision of personal data (for example, when submitting a contact form for an appointment or contacting via WhatsApp).
1.3 - Data Collected
If the User contacts Dental Seabra Clinic via the Website, the following personal data will be collected:
Name;
E-mail;
Telephone number;
Subject and message associated with the request.
This data must be provided in order for us to process and respond to your request.
2. Purpose and Basis of Processing
The personal data collected is processed for the following purposes:
Contact management and communication with Users (including responding to requests for information, complaints or suggestions);
Carrying out pre-contractual and contractual procedures, where applicable.
The legal basis for processing personal data is the performance of a contract or pre-contractual diligence and compliance with legal obligations.
3. Sharing of Personal Data
Dental Seabra Clinic does not share Users' personal data with third parties, except:
When required by law or by a competent authority;
In the context of legal proceedings or applicable legal regulations.
4. Retention of Personal Data
The personal data collected will be kept for the period strictly necessary for the purpose for which it was collected. In the event of a dispute, the data may be kept until the court decision has become final.
5. Cookies
Dental Seabra Clinic uses cookies to improve the user's browsing experience. Cookies make it possible to store preferences, facilitate the loading of pages and provide personalized services.
Users can configure their cookie preferences through their browser settings.
6. Users' rights
Under the terms of the applicable legislation, the User has the following rights:
Access to their personal data;
Rectification or deletion of incorrect or outdated data;
Limitation of processing;
Data portability;
Opposition to processing.
To exercise your rights, you can contact Dental Seabra Clinic in writing at:
📍 Address: Avenida Visconde de Barreiros 91, Sub Loja, 4470-151 Maia
📧 E-mail: geral@dentalseabracom.com
7. Security Measures
Dental Seabra Clinic adopts technical and organizational measures to ensure the security of Users' personal data, preventing unauthorized access, alteration or undue destruction.
8. Third Party Websites
The Site may contain links to third party websites. Dental Seabra Clinic is not responsible for the way in which these websites process Users' personal data. We recommend that you consult their respective Privacy Policies.
9. Complaints
The User has the right to file a complaint with the National Data Protection Commission (CNPD) if they believe that the processing of their data violates the legislation in force.
10. Questions and Contacts
For questions related to this Privacy and Cookies Policy, please contact us by e-mail: geral@dentalseabraclinic.com
11. Updating the Privacy and Cookies Policy
Dental Seabra Clinic may change this Privacy Policy at any time. Significant changes will be notified to Users.
Date last updated: January 1, 2024